mk88 Frequently Asked Questions

To reach a higher VIP level, play regularly on mk88 and increase your betting volume. The VIP team will review your playing style and history, then upgrade your level accordingly. With consistent activity, you can move up quickly from Bronze to Silver, Gold, and Platinum.

mk88 VIP cashback rates are: Bronze: up to 0.2% per week; Silver: up to 0.5% per week; Gold: up to 0.8% per week; Platinum: up to 1.0% per week. Cashback is calculated based on your weekly losses and credited once per week.

Cashback is credited to your mk88 account within the set period after each week ends. It is calculated and paid in Myanmar Standard Time (MMT, UTC+6:30), and should normally arrive once per week. If it is taking longer than expected, please contact the support team.

Platinum members receive up to 1.0% cashback per week, along with direct VIP support, priority access to special promotions, faster withdrawals, and a dedicated personal VIP account manager. Platinum is mk88's highest VIP level.

If you stop playing for an extended period or your betting volume drops significantly, your VIP level may be reviewed. However, this does not happen to players who stay regularly active on mk88. As long as you keep using your account, you will continue to enjoy your VIP benefits.

mk88 accepts the following KYC documents: Myanmar National Registration Card (NRC) or Passport. The photo or scan file you submit must be clear and legible, with your name and date of birth clearly visible.

KYC verification is required when you make your first withdrawal request. The mk88 support team may also request KYC during an account security review or for transactions involving large deposit or withdrawal amounts.

The support team will notify you of the reason for rejection via Email or Live Chat. The most common reason is an unclear photo, so you can take a clearer photo and resubmit. If the issue persists, contact us directly via Live Chat.

mk88 uses SSL encryption to securely store your personal information and KYC documents. They will never be shared with third parties, and all handling is done in line with our privacy policy.

Yes, either an NRC or a Passport is accepted for KYC. The document must include your photo, date of birth, and full name, and the image must be clear and legible. Unreadable photos may be rejected.

Yes, mk88's support team operates in Burmese. Staff who are fluent in Burmese are available to better assist players from Myanmar. You can also contact us in English.

mk88 offers two support channels: (1) 24/7 Burmese-language Live Chat (chat directly on the website) and (2) Email — [email protected]. Telegram, Viber, Messenger, and phone numbers are not official mk88 contact channels.

mk88 support is available 24 hours a day, 7 days a week. Live Chat will respond immediately at any time of day or night in Myanmar Standard Time (MMT, UTC+6:30), so any issues that come up while you're playing can be resolved without waiting hours.

To help resolve your issue quickly, please have the following ready when you contact us: your player ID or registered email address, a clear description of what happened, and a screenshot related to the issue (if available). Having this information on hand will allow our support team to assist you faster.

Live Chat gives you an instant response, making it better suited for urgent issues or deposit and withdrawal matters. Email is more appropriate for sending KYC documents, recording ongoing issues, and handling formal matters. You can reach us at [email protected].

Yes, you can add the mk88 website to your Home Screen without downloading an app. On Chrome, open the website, tap the settings menu (⋮), and select "Add to Home screen". On iOS, open it in Safari, tap the Share button, then choose "Add to Home Screen". After that, you can open it directly just like an app.

The mk88 platform runs smoothly on Android 8.0, iOS 13 (iPhone 6s and above), and all newer versions. Chrome, Safari, Firefox, and Samsung Internet browsers are supported. Keeping your browser updated to the latest version will give you a better experience.

First, try clearing your browser cache. In Chrome, go to Settings → Privacy and Security → Clear browsing data. Then reload the website. If the problem continues, check your internet connection and try switching from Wi-Fi to mobile data, or the other way around. If it still isn't resolved, contact us via Live Chat.

The platform is designed to let you continue your game once your connection is restored. In Live Casino games, even if your connection drops, the game session is saved on the server, so you will be able to see the game state when you reconnect. If there is an issue, please contact the support team along with your transaction ID.

No. Almost all games on the mk88 platform are available on mobile. Slots, Live Casino, football betting, card games, and Poker are all fully accessible. There is nothing missing compared to the desktop version — everything is designed to play smoothly on mobile.

mk88 does not charge any platform fee for deposits. However, your bank or payment service may apply charges depending on the payment provider's own policies. When depositing via KBZPay, Wave Money, AYA Pay, or bank transfer, there are no fees charged on mk88's side.

The deposit and withdrawal methods currently supported at mk88 are KBZPay, Wave Money, AYA Pay, and Bank Transfer. These four methods are the most widely used payment channels among players in Myanmar and are set up to make deposits faster.

Log in to your mk88 account and tap Deposit. Select KBZPay as the payment method and enter the amount you want to deposit (minimum 10,000 Ks). Transfer the money to mk88's KBZPay phone number via the KBZPay app, then enter the transaction ID on the platform. Once verified, the funds will be credited to your account.

The minimum deposit amount on mk88 is 10,000 Ks for all payment methods. Whether you use KBZPay, Wave Money, AYA Pay, or Bank Transfer, you must deposit at least 10,000 Ks for the transaction to go through.

If your deposit hasn't arrived after a few minutes, check your transaction history in the KBZPay, Wave Money, or AYA Pay app and get your transaction ID. Then contact the mk88 Live Chat support team with your transaction ID, the amount, and the time of deposit. If there are no errors, it will be resolved right away.

The minimum withdrawal amount at mk88 is 30,000 Ks. Withdrawals are normally processed within 30 minutes to 3 hours. Players who have completed KYC verification and players with higher VIP levels may receive faster withdrawals.